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America's 15 Most Frustrating Airports

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Chicago O'Hare International Airport

These days, flying commercially can sometimes be described as nothing more than a series of inconvenient events. According to a new study conducted by Bloomberg Businessweek, some airports are far more frustrating than others. 

Based on the Bloomberg study, it's clear that airports in America's major cities like New York, Los Angeles, and Chicago have a lot of work to do to improve their user experience. Fliers complained about the difficult commutes to the airport, mismanaged security lines, and a lack of amenities in the terminal.

Using a combination of data from a 39-question survey of 3,000 frequent flyers, on-time arrival and departure data, along with a calculation of how easy or difficult it is to reach the facility, Bloomberg created what it calls "The Airport Frustration Index." Measured out of a maximum of 100, airports with the highest frustration index are the most ... well, frustrating, while those with the lowest are the least. 

Of the 36 major North American airports included in Bloomberg's report, here are the 15 most frustrating for travelers. As much as folks would be wise to avoid these airports, their presence on this list — in many respects — is due to their role as major regional or international hubs. This makes them all but impossible to avoid for most travelers.

With that in mind, check out the list so you may have a better idea for what to expect when you arrive.

15. Kansas City International Airport (MCI)

Frustration Index: 54/100

Why it's frustrating: Kansas City International Airport makes Bloomberg's list at No. 15 for two main reasons — airport amenities and poor on-time performance. MCI finished second-to-last in the survey in availability of retail (including food) and 12th from the bottom in on-time performance. In fact, only New York's LaGuardia finished with a poorer rating for its lacking retail options.



14. Houston George Bush Intercontinental Airport (IAH)

Frustration Index: 59.4

Why it's frustrating: Houston's George Bush Intercontinental airport finished the 15th worst for on-time performance, with only 75% of flights leaving on time. Although there were not any particularly glaring weaknesses in the overall airport experiences, none of IAH's attributes were rated particularly well, either. At only 38 minutes on average from Houston's city center, the airport actually has one of the easiest commutes on the list. 



13. Ft. Lauderdale-Hollywood International Airport (FLL)

Frustration Index: 62.1

Why it's frustrating: Ft. Lauderdale's International airport makes the list at No. 13 because of its poor on-time performance and lack of airport amenities. FLL finished with the fifth-worst on-time performance of the 36 airports in the study. Its airport food and shopping facilities was rated as the fourth worst by Bloomberg's survey.



See the rest of the story at Business Insider

In Russia, Passengers Move Airplane

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Siberia Airport Utair Passengers Push

If you thought flying out of LaGuardia was rough, a group of airline passengers at a Siberian airport who had to had to get out and push their plane in temperatures of minus-61-degrees Fahrenheit this week has you beat.

According to Russian news outlets, the landing gear on the Tupolev 134 froze in the bitter Siberian winter. 

The extraordinary story emerged after a passenger posted a video on YouTube showing a group of cheery travellers pushing the Tupolev plane on the snow-covered runway in Igarka, which is beyond the Arctic Circle. 

"Let's go," passengers in thick winter coats shout and whoop as they put their hands on the wings of the plane and shove it several metres along the runway. 

"Everyone wants to go home," one man says.

The incident in western Siberia is being investigated. It took place on Tuesday. 

"Due to the low air temperatures, the chassis's brake system froze and a tow truck was unable to move the plane onto the taxiway to carry out the flight," authorities confirmed in a statement.

"The passengers on board got out of the plane and started pushing it onto the taxiway."

Even for Russians inured to long winters of sub-zero temperatures, the passengers' can-do chutzpah has drawn awed admiration.

"Siberians are so tough that for them pushing a frozen plane along a runway is a piece of cake," said Komsomolskaya Pravda daily.

Utair Siberia PushingSocial media too was abuzz with praise for the passengers.

The plane with 74 passengers on board was being operated by a Siberian airline called Katekavia, which is part of UTair group. It was flying from Igarka, around 1,750 miles (2,800 kilometres) northeast of Moscow, to the Siberian city of Krasnoyarsk.

The technical director of Krasnoyarsk-based Katekavia, Vladimir Artemenko, acknowledged the incident took place to Rossiyskaya Gazeta daily.

"That morning it was minus 52 (minus 61 Fahrenheit). The plane had stood on the runway for 24 hours and the pilots forgot to take off the parking brake. That caused the brake pads to freeze up," he said.

Passengers pushed the plane until it was able to turn and then the tow truck took over, he said. The flight then took off and went smoothly.

In 2012 a UTair plane crashed in Siberia, killing 29, after the wings were not de-iced. 

 

 

 

SEE ALSO: America's 15 Most Frustrating Airports

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North America's 15 Least Frustrating Airports

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Detroit Wayne County Metropolitan Airport

As uncomfortable and tedious as air travel can be, there are some airports in North America that fliers find to be rather pleasant. Bloomberg Businessweek recently completed a study outlining the most frustrating airports in the land, but it also created a list of the most satisfying for fliers.

Using a combination of data from a 39-question survey of 3,000 frequent fliers, on-time arrival and departure data, along with a calculation of how easy or difficult it is to reach the facility by car and public transportation, Bloomberg created what it called "The Airport Frustration Index." Measured out of a maximum of 100, airports with the highest frustration index are the most ... well, frustrating, while those with the lowest are the least. 

With that in mind, here are the 15 least frustrating airports in North America.

15. Charlotte Douglas International Airport (CLT)

Frustration Index: 50/100

Why it's pleasant: Charlotte's Douglas International Airport kicks off Bloomberg's list of the most satisfying airports, with a solid performance across the board. CLT finished 10th in commute time with an average of 34 minutes from downtown Charlotte to the airport. The facility also finished 11th in on-time performance, with 81% of its flights leaving within its departure slot. 



14. Boston Logan International Airport (BOS)

Frustration Index: 46.4

Why it's pleasant: With an average commute time of just 18 minutes from downtown Boston, Logan Airport is the easiest-to-reach facility featured in Bloomberg's 36-airport survey. In addition, Logan's 80% on-time rating is 12th best on the list. Survey respondents gave the airport's security setup, restrooms, and food/shopping facility solid but not spectacular, ratings.



13. Ronald Reagan Washington National Airport (DCA)

Frustration Index: 45.6

Why it's pleasant: According to survey respondents, Reagan National Airport has one of the best-managed check-in and security processes in North America. In fact, only Tampa, Portland, and Austin scored better. With an average trip of 32 minutes from the heart of D.C., DCA has the sixth-fastest commute. In addition, Reagan National also manages to get 80% of its flights out on time. The airport's only major weak point is its poorly rated dining and retail offerings.



See the rest of the story at Business Insider

Take A Look At LaGuardia's Incredibly Stylish New American Express Lounge

Korean Air Exec Boots Flight Attendant For Serving Macadamia Nuts The Wrong Way

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Korean Air Airbus A380

A Korean Airlines flight was forced to return to the gate at New York's John F. Kennedy International Airport last week after a company executive decided to kick the aircraft's head flight attendant off the plane.

The incident arose after Korean Air executive vice president Heather Cho took exception to the way she was served macadamia nuts by a junior flight attendant, reported the Wall Street Journal.

According to the BBC, Cho was served the nuts in packaging instead of according to the proper procedure, which requires the cabin crew to inquire if the passenger would enjoy the snack, then serve them on a plate. 

As MarketWatch explained, the executive then summoned the flight's purser and proceeded to grill him on Korean Air's food service procedure. Apparently unsatisfied with the purser's response, Cho ordered the aircraft back to the gate, with the support of the pilot, so the crew member could deplane.

Cho, 40, is the daughter of Cho Yang Ho, Chairman and CEO of the Hanjin Group, Korean Air's parent company. She's in charge of in-flight service and catering for Korean Air, as well as hotels for a Korean Air subsidiary.

Although the airline told Bloomberg Businessweek that the procedure to deplane the crew member took no more than 2 minutes, the Journal reports that takeoff for Seoul-bound flight was delayed by roughly 20 minutes.

Korean media is reporting that the country's transport ministry is investigating whether Cho violated any Korean aviation regulations. According to Marketwatch, Korean aviation regulations state that an aircraft preparing for takeoff should only return to the gate if the pilots determine that there's an emergency that would threaten the well being of the plane and its passengers. Violators could be subject to 10 years of jail time!

SEE ALSO: Here Are The World's Best Airlines For Long Flights

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Israel's New Airport Will Be Named After Astronaut Killed In Space Shuttle Columbia Disaster

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Ilan Ramon AstronautJERUSALEM (Reuters) - An airport planned for Israel's southern desert is being billed as a wartime alternative to Tel Aviv, which was briefly shunned by most foreign carriers in July because of Palestinian rocket fire from Gaza.

The targeting of Israel's main Ben Gurion airport was a heavy blow to its tourism industry and to the hi-tech hub's aim of proving itself capable of carrying on business-as-usual even amid conflict.

The new airport, named after Israeli astronaut Ilan Ramon, is due to open in 2016 as part of an accelerated construction plan.

Israel's Transportation Ministry has said the seven-week Gaza war underlined the importance of Ramon Airport "as an emergency, full-scale alternate airport and the need to complete its establishment as quickly as possible."

Re-routing planes at short notice is a familiar peacetime process in civil aviation. Yet some experts question whether Israel can manage that seamlessly given that Ben Gurion's normal operating volume of up to 90,000 passengers a day is seven times greater than that anticipated for Ramon airport.

Justin Bronk of London's Royal United Services Institute noted that Ramon's sole runway would be used for takeoff and landing, limiting capacity. Ben Gurion has three runways.

Ilan Ramon

Located 19 km (12 miles) from Eilat, Ramon is meant mainly to replace the Red Sea resort's small municipal airport, where planes are potentially at risk from short-range rockets and missiles fired by militant groups in next-door Egypt.

At about 200 km from Gaza and 370 km from Lebanon, Ramon would also be out of the effective range of almost all of the rockets wielded by the Islamist group Hamas in Gaza and Hezbollah guerrillas in Lebanon.

Ramon will be 3-4 hours' drive from Tel Aviv and the holy city of Jerusalem. Train connections are years from completion.

Allaying travelers' reluctance to land so far from central Israel "might depend on how quickly a credible ground transport infrastructure could be put in place," said Douglas Barrie of the International Institute for Strategic Studies in London.

ben gurion israel

Ofer Lefler, spokesman for the Israel Airports Authority, said Ramon was designed to deal with surplus flights by having large parking areas from which planes could quickly taxi.

Ramon's tower would be linked up to the two military radar bases that provide Israel's overall air traffic monitoring, he said, and in wartime the airport would be reinforced with staff from Ben Gurion.

During the Gaza war, some Ben Gurion flights were diverted to Ovda, a southern Israeli airbase, but it proved insufficient, officials said.

(Writing by Dan Williams; Editing by Raissa Kasolowsky)

SEE ALSO: Korean Air Exec Boots Flight Attendant For Serving Macadamia Nuts The Wrong Way

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Check Out The Crazy Ride One Plane Took When It Couldn't Land In London

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London Airspace Closure Flight Divert copy

A computer outage at a regional air traffic control center forced all airspace over London to be shut — leading to absolute chaos at the city's airports.

Although flights were generally able to land during the ordeal, one unfortunate airliner couldn't quite make it to its destination. Cityjet flight 88L, an Avro RJ85 regional jet from Amsterdam, was en route to London City Airport when the ATC outage occurred.

Instead landing in the heart of the city, the small plane and its passengers were forced to circle in the skies of southeast London. In fact, the aircraft, spent roughly an hour flying in various oblong patterns. Eventually, the aircraft diverted to Southend-On-Sea Airport— 35 miles away from its original destination. 

Holding patterns are common practice in commercial aviation. For example, when New York's various airports experience delays  — which is quite often — aircraft are asked to circle in holding patterns in areas such as off the coast of New Jersey.

Aircraft start at a high altitude and slowly circle down to the bottom of the air space like a funnel — eventually making its way to a runway.

SEE ALSO: America's 15 Most Frustrating Airports

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These Ghost Airports Are Everything That's Wrong With The EU Right Now

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Passenger stairs are seen in front of the airport in Lodz October 10, 2014. REUTERS/Kacper Pempel

LODZ, Poland (Reuters) - The European Union has given Poland more than 100 million euros ($125 million) to build at least three "ghost" airports in places where there are not enough passengers to keep them in business.

The result is gleaming new airport terminals which, even at the peak of the holiday season, echo to the sound of empty concourses and spend millions trying to attract airlines.

Poland is not the only country in Europe to have built airports that struggle to attract flights. Around 80 airports in Europe attract fewer than 1 million passengers a year, and about three-quarters of those are in the red, according to industry body Airports Council International. Some cost much more to build than the Polish projects. One airport in eastern Spain, open for three years, has so far received not a single flight.

But Poland is striking because the country received so much money for its projects from EU funds.

Poland received 615.7 million euros in EU support for airports between 2007 and 2013, according to figures supplied to Reuters by the European Commission. That was almost twice as much as the next biggest recipient, Spain, and more than a third of all member states’ money for airports. The government declined to provide all the information on which it based its decisions to invest in the airports, but Reuters has reviewed data on three sites where traffic fell dramatically short of forecasts.

Poland is often touted by Brussels as one of the most efficient users of EU aid, and there is no suggestion the country used EU airport money corruptly. European help has been vital in improving Poland's aviation infrastructure, only a small share of the country’s airport spending has been on white elephants, and passenger shortfalls may have been exacerbated by the 2008 global financial crisis. Spokespeople at some airports said the projects could be considered a success because they were creating jobs, bringing in tourists, and driving investment in the regional economy.

lodz ghost airportBut it is clear mistakes were made in Poland, planning officials and aviation executives say. The whole experience raises questions about how the government will handle the next big injection of EU money, which it expects to be 82 billion euros over the next seven years.

The problem is most striking at the recently rebuilt Lodz passenger terminal, where passenger numbers in 2013 fell almost one million short of forecasts, according to European Commission documents examined by Reuters.

On a relatively busy day this summer, just four flights arrived and four departed. In between, the place was almost deserted. In the early afternoon a single passenger, a woman in a blue-and-white striped T-shirt, sat in a 72-seat waiting area. Outside on the tarmac, five sets of movable steps stood waiting for a jet to land.

Where there aren’t enough passengers to make an airport viable, local governments keep them on life support through subsidies, according to a report by CEE Bankwatch Network, a non-governmental watchdog. The beneficiaries have often been the airlines that use them.

Jacek Krawczyk, the former chairman of the board of Polish national airline LOT who sometimes advises the European Commission on aviation policy, said Poland was no worse than other EU countries at building airports, but the sheer volume of EU money it was trying to absorb in a short space of time explained some problems. The European Union has now tightened up the rules on state aid that airports can receive.

Krawczyk, who was not directly involved in planning any of the airport investments, said that in those Polish cases where things did go wrong, “there was no corruption, just wrong priorities.”

Faulty Forecasts

Between 2007 and 2013, the European Union promised funding to help build and upgrade 12 Polish airports. Some of the projections underlying the plans were highly ambitious.

The government declined to detail its predictions for passenger numbers. But figures for three of the airports – Lodz, Rzeszow and Lublin – are contained in letters on a related topic sent by the European Commission to the Polish foreign minister. The letters show Polish authorities projected combined passenger numbers for the airports to be more than 3 million passengers a year. In 2013, the actual number was just over 1.1 million.

Together, the investments in the three airports totaled about 245 million euros. Around 105 million of that came from the European Union. The rest came from central government in Warsaw, local governments and the airports themselves.

The airport with the biggest projected traffic was in Lodz.

In its heyday, the city was a thriving textile manufacturing center. Now, many of the elegant 19th-century merchant’s houses lining the main drag, Piotrkowska Street, are crumbling.

Jerzy Kropiwnicki, mayor of Lodz between 2002 and 2010, wanted to attract foreign investment and tourists. The city had a small airport that handled domestic flights; but Kropiwnicki felt a big international terminal would revive the local economy.

"I used to endlessly answer questions like: 'How do we get to you?' and 'How do we fly there?'" Kropiwnicki told Reuters.

Poland, which had joined the European Union in 2004, was gearing up for a massive injection of EU cash to be spent on development projects between 2007 and 2014. To get the funds, the country had to prepare a strategic plan for civil aviation. At the Transport Ministry, this task fell mainly to Andrzej Korzeniowski.

lodz ghost airportHe was given three months to draft the plan and meet the EU funding deadline. “I slept on a camping mattress under my desk," Korzeniowski, now retired, told Reuters. "I had no time to eat."

Looking back on the 160-page document he drafted, Korzeniowski says it was, under the circumstances, a good program. But it had a big shortcoming: It let local governments decide where new airports should be built, and how big they would be. “That was the biggest mistake, for which we’re now paying the price,” he said. “The local governments decided, 'I’m a prince in my domain, the government doesn’t tell me what I’m supposed to do, we do what we want.’”

By 2005, passenger numbers in Lodz were shooting up. Wojciech Laszkiewicz, an adviser to the mayor who went on to be deputy chief executive of the airport, said the team decided to rebuild the terminal entirely.

The airport commissioned a feasibility study from advisory firm Ernst & Young (EY), published in November, 2009. EY predicted a minimum of 1.042 million passengers in 2013 for Lodz. That was less than the government forecast but many more than the 353,633 who actually passed through the airport last year. EY declined to comment.

Lodz’s mayor, Kropiwnicki, left office in 2010, two years before the new terminal opened. The aim of the airport was to help stimulate the local economy, he said, and it is achieving that. "From my point of view, the airport wasn't supposed to make a profit." 

“Cannibalization”

The problem, say aviation industry officials and consultants, is that passenger numbers for any individual airport are impossible to predict with confidence. Even if national forecasts hold true, local factors can pull passengers away from one airport and attract them to another.

Lodz quickly became a victim of this "cannibalization,” as the airline industry calls it, because Warsaw airport was also upgraded, and a new highway built which brought the capital within 50 minutes’ drive of Lodz.

“To have an airport in Lodz from that point of view makes no sense at all," said Krawczyk, the former airline chairman. He is now president of the Employers’ Group of the  European Economic and Social Committee, a Brussels-based consultative body that advises on EU decision-making.

In a statement, a spokesman for the Ministry of Infrastructure and Development said it could issue guidelines, but could not directly influence local authorities: "A decision on expanding or building an airport for a particular region is the prerogative of the local authorities."

lodz ghost airportUnder EU rules, though, the initial cash for airports comes from national governments. They are reimbursed by the EU when it approves a scheme.

Only investments worth over 50 million euros have to seek the Commission’s prior approval, and many of the Polish airport investments were below that threshold. The Commission has since said its approach to funding the airports will undergo a radical change. In February, it introduced stricter criteria, and said loss-making airports will be forced to wean themselves off state aid. It did not name any countries.

Payments To Airlines

For now, the Polish airports still need help, and that can be expensive. Senior managers in the Polish aviation industry said the cost of running a small regional airport would be at least 3 million euros a year. At the moment in Europe, they are often propped up through financial injections from local authorities, which are often their biggest shareholders.

The state also has indirect methods of helping the airports, in particular by giving money to the airlines – mainly low-cost carriers like Ryanair.

"In practice, these payments serve as an incentive for airlines," CEE Bankwatch Network, the non-governmental watchdog, said in its report.

Lodz and Rzeszow airports did not respond to questions about how much they pay airlines. A spokesman for Lublin airport said only that it was successfully boosting communications to help the local economy.

But public records for Podkarpackie, the mountainous, forested region where Rzeszow airport sits, show that between 2011 and 2014 its government paid 5.7 million euros to Ryanair in exchange for advertisements promoting the region, which appeared on Ryanair’s web site and in its in-flight magazines. Podkarpackie spent another 3 million euros to advertise with Polish carrier Eurolot over a three-year period.

In all, 70 percent of the region’s 2013 promotional budget went to airlines that fly into Rzeszow airport.

These payments are problematic, say several people involved in Polish aviation, because the airports are at the mercy of the airlines. With so many airports to choose from, airlines can easily shift routes.

“The relationship between the local airports and low-cost carriers is suicidal,” said Krawczyk, the former airline chairman. For low-cost carriers, he said, “nothing will ever be enough. ... At some point they will say, ‘If you don’t give us more, we’ll go.’ And they go.”

A spokesman for the region where Rzeszow is located said the deals were good value because they allowed it to target the kind of travelers it wants. He said tourist numbers in 2013 were double the level in 2010.  A Eurolot spokeswoman said such marketing deals were widely used in the aviation business in Europe. She said the airline provided marketing exposure for the region, for example by painting its jets in the region’s colors.

Ryanair chief executive Michael O'Leary told Reuters such advertising was a good deal for local governments because the Ryanair website reached a huge audience. He said Ryanair brought economic benefits to places that are off the beaten track, in part by flying in tourists. But “if the airport doesn’t want me, that’s fine. I’ve 80 other airports in Europe who want the growth. We don’t force any airports" to pay.

"If Rzeszow has enough low fares, Rzeszow can grow to 1 million visitors, 5 million visitors, 10 million visitors,” said O’Leary. “They provide — well, I don’t know what Rzeszow is famous for, but it's famous for something."

(Additional reporting by Robert Hetz in Madrid and Rene Wagner in Berlin; Edited by Sara Ledwith)

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Flying In America Will Be Cheaper in 2015

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united airlines plane

Flyers rejoice!

Plane tickets are going to be cheaper in 2015 according to a recent report published by Expedia and Airline Research Corporation (ARC). 

"Though a number of industry reports suggest that air ticket prices will remain stagnant or rise slightly, a thorough analysis of data has led Expedia experts to believe that prices in many of the most popular destinations actually will decline slightly," Expedia wrote.

Although this is not the case across the board — Asia is getting more expensive — the trend in North America seems to be headed towards lower prices.

Expedia attributes the dip in prices to increased flights and supply (capacity) at most of North America's major destinations. Even with fuel prices and unemployment falling, Expedia anticipates that the increase in capacity will outstrip increases in flyers.

Overall, the travel website expects the total number of flights originating from North America to increase by 5% in 2015.

Two cities that will see the biggest increase the number of available seats over the first four months of 2015 will be Dallas and Seattle, with a 14% and 13.8% increase in capacity respectively. Expedia predicts an 11.2% fall in average tickets prices (ATP) for flights out of Dallas, while flyers out Seattle will likely see a 2.1% fall in ticket prices. 

The jump in available flights out of Dallas is a result of the repeal of the Wright Amendment which limited number of flight allowed in and out of Dallas Love Field, the city's secondary airport. The repeal of the amendment will allow Southwest and Virgin America to significantly bolster it's flight schedule from the airport, with a slew of new routes. 

The flood of available flights out of Seattle can be attributed Delta's increased presence at SeaTac. The airline is determined to turn the airport into its gateway to the Pacific Rim. Since the airline and its Skyteam partners do not have a Japanese partner, Delta has to find a jumping off point in North America for its trans-Pacific flights.

The Airline believes Seattle is that place and is expected to increase its presence to the tune of 18% of all seats out of the airport.

Major cities like New York, Los Angeles, and Chicago will see less of a price shift. Flights out of New York and Chicago will see prices fall by 1.7 and 1.9% respectively. However, flights out of LA will see prices jump 1.3%.

Here's the complete chart from Expedia and ARC:

Expedia Flying Trend

SEE ALSO: America's 15 Most Frustrating Airports

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What It's Like To Fly Into Cuba's Retro Airport

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havana cuba José Martí airport

As a resident of Miami (sometime called Havana North), an aficionado of Cuban culture, a global wanderer and well, let me just say it, “A Wandering Jew,” I had always had a fascination to visit the off-limits island of Cuba.

When my synagogue Temple Beth Shalom in Miami Beach organized a humanitarian and cultural exchange trip, my wife and I leapt at the chance. The story of our 6-day trip to Cuba is one left to another post, and one difficult to put concisely into words.

It is a bittersweet experience of paradoxes and contradictions. On one hand, it is fascinating and beautiful. On the other hand, it’s tragic, sad, and desperate. Two things stood out the most: Traveling to Cuba is indeed stepping back in time and not just because half the cars on the road are pre-1959 “Detroit Steel”.

Second, the people in spite of all they have endured remain warm, and full of passion. We never once felt unsafe or unwelcome, except by two aggressive customs officer on the way out of the country. Sixty minute private interrogations even if eventually communicated to me as “routine” are never fun, especially in a country that’s still a police state.

But back to the positives, as an affirmed AvGeek, the experience of flying to Cuba nonstop from Miami and a visit to José Martí International Airport were of almost equal attraction in anticipation and in hindsight.

You can read the full story at Airchive.com >

The ticket counter at Miami International Airport for our flight to Havana was bustling, even at 5 a.m. on a Sunday.



Miami-based Sky King operates 3 ex-Alaska Boeing 737-400s on charter flights for numerous touring agencies with flights into Cuba. Currently, flights to Cuba originate from Miami, Tampa, and New York.



One flight attendant told us this was her first flight, and was excited for it to be Havana even though U.S. flight crew aren’t allowed in the terminal, don’t lay-over, and immediately turn-around. In fact, no fuel, water, or service provisions are taken on in Havana for the MIA-HAV flights.



See the rest of the story at Business Insider

How To Avoid Long Lines At The Airport

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The pre-flight ritual of standing in long security lines, removing your lap-top and taking off your shoes is getting a little bit easier. That is, if you're willing to pay $85 to become part of the TSA Precheck program.

The program gives travellers access to shorter security lines and makes the airport experience a little less stressful.

We found how you can become a member. It's easier than you think.

Produced by Graham Flanagan

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How CIA Spies Get Through Airport Security Without Blowing Cover

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airport security

A 2011 internal CIA manual that instructs operatives on how to get through some of the world's toughest airport security screenings without blowing their cover was released by Wikileaks this week.

The guide was produced by the CIA's Checkpoint Identity and Travel Intelligence Program, which Wikileaks says was previously unknown and focuses on "providing tailored identity and travel intelligence" to personnel. It was distributed to those in the CIA, the Executive Branch, and other US agencies that would need it, according to Wikileaks.

The document was published at the height of global airport travel for the Christmas holiday, and exposes specific details about many security tactics at European and Middle Eastern airports.

In Iran, for example, travelers who are found to have photos of protests on them are often subjected to a secondary, intensive screening of all of their personal belongings, particularly their computers. In Cairo, security officials tend to send passengers for extra screening if they have an advanced scientific degree — say if the individual is a humanitarian or human rights worker, or are American-Egyptian.

The guide also offers broad stroke advice to those traveling under aliases on how to avoid being detected while moving through airports. Operatives are instructed to avoid looking nervous. Shaking hands, rapid breathing, cold sweats, and lack of eye contact can all be detected as nervous behavior by trained security officials.

One airport in the Republic of Mauritius actually uses a camera to zoom in on arriving passengers' faces as they pick up their bags to try and detect any wayward or nervous behavior. Budapest uses one-way mirrors to look for the same.

Other red flags for initial screeners are one-way tickets, tickets that were purchased the same day as the flight, tickets booked by government travel agencies or that include a government or military discount, and lack of appropriate baggage to match the cover story, whether a business trip or tourist trip.

The 'Smoking Gun' Torture Report the CIA Still Has Under Wraps. Read more here.

Ben Gurion Airport in Israel will send military age males with backpacks to secondary screening, regardless of where they're from or where they say they're going, according to the document.

Once passengers are sent to a secondary screening room they can undergo hours of intense questioning — or just a quick nudge for a bribe.

A detailed account of Ben Gurion Airport's secondary screening room suggests it was provided by someone with intimate knowledge of the space, which includes "trace-detection equipment for explosive residue, tools for dismantling passengers' personal items for inspection, particularly items unfamiliar to security officers, and a disrobing area, divided by privacy curtains, to conduct strip searches of individuals if necessary."

Everything that screeners come across must match the cover story, the report emphasizes, down to the "pocket litter" the passenger is carrying around. A mobile phone or iPod that requires subscriptions or an account name can be a dead giveaway if registered to the person's real name.

The manual concludes with a story about an experienced CIA traveler going through a European airport and being chosen for a secondary screening, likely because of "overly casual dress inconsistent with being a diplomatic passport holder."

In the secondary screening room, the traveler's bags tested positive for explosives. The officer said he had been at counterterrorism training in Washington, DC, which eventually, despite skepticism by security officials, worked at getting him boarded onto a flight.

But Wikileaks, in a press release accompanying the report, drew attention to this anecdote.

"Although he was eventually allowed to continue, this example begs the question: if the training that supposedly explained the explosives was only a cover story, what was a CIA officer really doing passing through an EU airport with traces of explosives on him, and why was he allowed to continue?"

"The CIA has carried out kidnappings from European Union states, including Italy and Sweden, during the Bush administration," WikiLeaks' Editor-in-Chief Julian Assange said in the press release. "These manuals show that under the Obama administration the CIA is still intent on infiltrating European Union borders and conducting clandestine operations in EU member states."

A second document released at the same time shows the CIA's concern for increased security measures at EU airports that could begin next year, including fingerprint screening and biometric screening, which would make it difficult for operatives to use aliases to travel. 

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A Virgin Atlantic Jet Made An Emergency Landing In London

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Virgin Atlantic Landing Gear

A Virgin Atlantic flight from London's Gatwick airport bound for Las Vegas was forced to make what the BBC termed a "non-standard" landing, echoing a Virgin spokesperson, after one of its landing gear malfunctioned.

The Boeing 747 landed safely after circling for some time to burn off fuel.

Numerous photos of flight VS43 appeared on Twitter. For example: 

Landing gear problems are uncommon for major commercial airliners, but not unheard of.

However, AskThePilot.com blogger and Business Insider contributor Patrick Smith, a professional pilot, has noted that gear malfunctions are well down the list of pilots' nightmare scenarios.

Virgin Atlantic 747 Emergency Gatwick

SEE ALSO: AirAsia CEO Tony Fernandes Turned A 29-Cent Investment Into A Billion-Dollar Empire

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10 Ways To Be A Better Traveler

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20 Ways To Travel Better - By T+L

There are two types of travelers in this world: those who put up with the difficulties and occasional indignities of travel and those who are determined to triumph over them.

If you’re in the former camp, take note: with so much new technology available at your fingertips—and so many companies coming up with innovative solutions to travel dilemmas—there’s no reason to suffer in silence any longer.

For the past year, Travel + Leisure’s Trip Doctor news team has been testing and evaluating ways to travel better. Among our finds: a new breed of flexible airfare search tools that are making it easier to find lower-priced tickets that work with your schedule and travel parameters.

We also uncovered some enterprising services that will help you get paid—handsomely—when your flight is delayed or your luggage goes missing. And once you’ve arrived in your destination, we’ve identified simple ways that you can access a gym (a good one), stream your favorite television shows, connect to Wi-Fi for free, keep your business attire looking sharp, and ensure that your essential mobile devices never run out of batteries.

We even looked closely at the real reason some bags don’t make it to their final destination. And we asked Google Maps to analyze its traffic data to help us pinpoint the best (and worst) times to hit the road before a major holiday. 

The result of all this research: your road map for how to travel better in 2015.

Reported by Lisa Cheng, Nikki Ekstein, Amy Farley, Katie James, Brooke Porter Katz, and Tom Samiljan.

Read more on Travel + Leisure: 

No. 1 Get Paid for a Flight Delay

If time is money, then air travel collectively owes us all. Tipping the scales in travelers’ favor: Berkshire Hathaway’s new AirCare insurance, which offers generous compensation for a fixed rate of $25. Delays of two or more hours get you $50; if you miss a connection, there’s a $250 payout.

And tarmac delays of more than two hours get you $1,000. (A bag delayed by 12 hours is worth $500.) You can purchase a policy up to 24 hours before departure time and payments are often instantaneous— wired into your bank or PayPal account.

Strict European Union regulations mean that passengers departing from any European airport (or flying a European carrier into the union) are eligible for compensation of up to $750 for a delayed, canceled, or overbooked flight. Here in the United States, travelers who are involuntarily bumped from a flight could be owed up to $1,300. AirHelp will go after your money for you, minus a 25 percent commission.



No. 2 Understand Code Shares

Think you’re getting credit for all your frequent-flier miles by traveling on a partner airline? Not necessarily. Each partnership works differently: some offer full mileage and elite-qualifying credit for tickets on other carriers; others offer reduced (or even no) credit.

And because some domestic loyalty programs calculate miles based on dollars spent (rather than distance flown), you mayeven bank more miles if you buy directly from a partner airline. Check the terms of each code share with your preferred carrier before booking.



No. 3 Beat Holiday Traffic

When hitting the road on the Wednesday before Thanksgiving or the Friday before Christmas—among the busiest days of the year—planning down to the hour can make a difference. With the help of Google Maps, we’ve charted the traffic patterns around four of the country’s biggest cities.

The data from Chicago, D.C., Los Angeles, and New York City reveal that on the Wednesday before Thanksgiving, 4 p.m. is the worst time to travel, while 5 p.m. is the worst time to travel on the Friday before Christmas.

Methodology: Google Maps analyzed the total number of cars on the road at a given time, looking at the speed of vehicles with location-services-enabled android smartphones. Traffic is measured for the year 2013.



See the rest of the story at Business Insider

Korean Air's 'Nut Rage' Executive Has Been Arrested

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Korean Air Heather Cho Perp Walk

Korean Air's shamed former executive, Heather Cho, has been arrested in Seoul as a result of her behavior in the now infamous "nut rage" incident.

According to the Korea Times, the Seoul Western Prosecutor's Office sought Cho's arrest for "disrupting the flight schedule, assaulting two flight attendants, coercing them and disturbing their work."

On Dec. 5, Cho forced a Korean Air Airbus A380 superjumbo jet, on which she was a passenger, to return to the gate at New York John F. Kennedy Airport due to her displeasure over being served macadamia nuts in its original packaging by a junior flight attendant. 

Korean Air's service procedure requires the crew member to ask if the passenger would like some nuts and then serve the snacks on a plate.

Cho then proceeded to grill the flight's head flight attendant over the company's service policies. Apparently unhappy with the crew member's response, Cho ordered the airliner to abandon its place in line for takeoff and return to its gate at JFK to deplane the head flight attendant.

This maneuver caused the flight to be delayed 20 minutes and arrive at its destination in South Korea 11 minutes late. 

The incident has caused outrage both in Cho's native South Korea and in the West. Days after the incident, Cho resigned from her post as head of Korean Air head of inflight service and catering as well as her post in charge of the company's hotel holdings.

To add insult to injury, Cho's father— Korean Air and Hanjin Group chairman Cho Yang-ho — fired her from any positions with the company from which she had not already resigned. Before a crowd of journalists, the elder Cho apologized for his daughter's behavior and blamed himself for failing as a father. 

Korean Air Airbus A380The arrest is the latest episode of the once high flying executive's downward spiral. According to the Times, Korean prosecutors took up the case after a probe by the Country's transportation ministry lead to allegations that the younger Cho physically assaulted the pair of flight attendants and ordered senior managers to destroy incriminating evidence against her.

According to Reuters, a judge with Seoul Western District Court said in statement, "The necessity for detention is recognized as the case is grave and there has been an attempt to systematically cover up charges from the beginning."

The disgraced former executive apologized once again as she was led away from the prosecutor's office to the detention facility, reported Reuters. 

Prosecutors have also issued a warrant for the arrest of a current Korean Air executive named Yeo for pressuring the airline's employees to cover up the incident, reported AP. 

SEE ALSO: The 20 Best Airlines In The World

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The Las Vegas Airport Is Adding Thousands Of Power Outlets For CES

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airport traveler

LAS VEGAS (AP) — While the gadgets of the future are only just arriving in Las Vegas for the annual International CES show, officials 

at the city's main airport are updating a decades-old terminal to cater to legions of tech-savvy travelers.

By Friday at McCarran International Airport, a couple thousand outlets and USB ports under seats and inside bars and restaurants will be available for those looking for a power charge in Terminal 1 before heading home after the gadget convention.

The airport had already installed free airport-wide Wi-Fi ahead of the electronics show 10 years ago at a time when travelers had either a laptop or personal digital assistant, if that, and were at most checking e-mail or finishing up a PowerPoint presentation.

Now, there are movies to stream, virtual meetings to conduct, Internet games to play and books to download. More than 160,000 people attended the 2014 show, which takes over the Las Vegas Convention Center, the Sands Expo and several nearby hotels with more than 2 million square feet of exhibit space — or about 35 football fields.

Hot trends this year include Internet connectivity in everyday products such as cars and appliances and the growth of online video as an alternative to traditional television channels. New TVs with sharper images and better colors are also expected. The four-day show begins Tuesday, though pre-show events take place Sunday and Monday.

Karen Chupka, senior vice president with CES and the Consumer Electronics Association, said her group is likely the biggest electricity and Internet user when it comes to town.

"We tend to push the limits of everything," she said adding that year after year, the city has beefed up its capabilities in response, such as relatively recent Internet upgrades to the convention center that show organizers are particularly excited about. The airport's addition of a couple thousand more outlets and USB ports is, "great, that's absolutely wonderful," she said.

Travelers with gadgets often face a dilemma to grab a bite to eat in a restaurant or bar lacking outlets or slump against a wall, plug into a wall outlet near a boarding gate and watch as the battery is recharged.

"You don't have to make that choice," said Samuel Ingalls, assistant director of aviation information services at the airport.

The 500 under-seat power supplies with two outlets and two USB ports each and more power outlet upgrades to come are expected to cost the airport $400,000.

A group of travelers on their way to Portland, Oregon, had little luck finding an outlet at a bar past security. They ended up hovering with their devices — smartphone and a tablet — at a bank of outlets in the wall where payphones had long ago rested.

The new Layover Bar in the airport's pre-security area, though, features outlets under the counter at each seat. Each table at the new neighboring Wendy's has them, too.

Susan Anderson, from Iowa, sat on the floor with her Samsung Galaxy Mega recently and said she tried to find an outlet near a seat but to no avail. She hadn't noticed newly installed seat outlets a few feet away.

"This is OK, but it does make your fanny hurt a little," she said. "They need more (outlets) or I need a better phone."

Walls of unused payphones in a terminal that got its start in 1963 and was expanded in the 1980s were replaced years ago with counters, stools and outlets for recharging zones but it hasn't gotten a true outlet boost until now.

Terminal 3 debuted in 2012 with integrated under-seat outlets and charging ports in restaurants and bars.

Travelers having a problem signing onto the Wi-Fi can also call the airport directly and, if necessary, officials will dispatch a staffer to offer some tech advice, an in-house "geek squad" of sorts.

Ingalls said the airport also doesn't block or censor any sites even if it might otherwise be a drain on the bandwidth supply.

More outlets for charging comes as airport officials have also boosted the bandwidth giving travelers — and there are more than 3 million arriving and departing passengers a month — twice the download speed.

And by the next CES, show-goers should expect a little more lounging to go with their charging. The airport has an order in for lounge chairs with outlets to fill in some spaces of the waiting areas that might otherwise be power poor.

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Associated Press technology writer Anick Jesdanun in New York contributed to this report.

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Animals Were Sacrificed To Fix This Broken Jet

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Nepal Airlines Boeing 757

In 2007, Nepal Airlines sacrificed a pair of goats to help solve some of its aircraft maintenance issues.

According to the BBC, the airline confirmed that the animals were slaughtered at Kathmandu's international airport in front of the airline's malfunctioning Boeing 757-200.

According to the news organization, the 757 — one of two in the airline's fleet — had been suffering from a series of electrical malfunctions in the time leading up to the sacrifice.

In addition to making physical repairs, the airline also decided to appease Akash Bhairab, the Hindu god of sky protection. 

"The snag in the plane has now been fixed and the aircraft has resumed its flights," a senior airline official told Reuters.

Following the ceremony, the aircraft safely completed a flight to Hong Kong.

Nepal Airlines is the government-owned national carrier for the small Himalayan country. Flying is the most effective way to get in or out of the mountainous country. 

Kathmandu Airprot

Unfortunately, the country's aviation safety record is far from stellar. In fact, Nepal Airlines has been rated as one of the least safe airlines in the world by AirlineRatings.com

Last month, the European Union banned Nepal Airlines planes from entering its airspace.

"The current safety situation in Nepal does not leave us any other choice than to put all of its carriers on the EU air-safety list," European transport commissioner Siim Kallas said in a statement. "We do hope that this ban will help the aviation authorities to improve aviation safety."

SEE ALSO: Here Are The World's Best Airlines For Long Flights

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Snow In New York City Hasn't Yet Messed Up Airports

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Snowstorm New York 1/9/15

A snowstorm of moderate intensity hit the New York City area on Friday morning. So far, only LaGuardia Airport is experiencing significant delays, mainly with arrivals.

According to websites that track airport operations, John F. Kennedy International (JFK) and Newark Liberty International (EWR) airport are operating normally, with modest departure delays.

The snow is expected to taper off mid-morning, but windy conditions and cold could affect travel plans.

We'll update this post during the course of the day.

NY Are Airspace 1/9/15

 

 

NOW WATCH: These New Luxury Planes Feature $20,000 'Mini Apartments' With A Private Bathroom And A Butler

 

SEE ALSO: 10 Safest Airlines In The World

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A Delta Airlines Jet Made An Emergency Landing In Los Angeles

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Delta Boeing 757 LAX

Delta Airlines flight 2116 made an emergency landing at Los Angeles International Airport after a midair mechanical scare forced the flight to turn around.

The Boeing 757-200 — registration N757AT— was headed to Minneapolis when pilots reported a "mechanical emergency," reports KTLA.

According to the Los Angeles Times, the flight took off from LAX Tuesday morning at about 8:30 local time with 146 passengers and six crew on board.

The 30-year-old Boeing jet soon reported a mechanical problem and was forced to turn back. The aircraft spent about an hour circling over the Pacific Ocean southwest of Los Angeles before touching down successfully.

Delta released the following statement:

The crew of Delta flight 2116 from Los Angeles to Minneapolis/St. Paul followed procedures to return to Los Angeles International after a potential systems issue was observed.  The aircraft landed safely without incident and taxied to the gate under its own power. Delta is currently working to accommodate customers while technicians examine the aircraft. Safety is always Delta’s top priority and apologizes to customers for the inconvenience.

NOW WATCH: Turns Out Exercise Might Not Be A Cure For Weight Gain

 

SEE ALSO: 10 Safest Airlines In The World

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LaGuardia Airport Could Be A Lot Easier To Get To If This $450 Million Plan For A New AirTrain Goes Through

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JFK AirTrain

Long maligned as the New York City airport least accessible by mass transit, LaGuardia may finally be getting the transportation options it needs.

In a speech that New York Gov. Andrew Cuomo gave Tuesday morning, he loosely laid out a plan for an AirTrain to connect LaGuardia Airport with the 7 train of the New York City subway and the Port Washington Branch of the Long Island Rail Road, via the Grand Central Parkway.

“You can’t get to LaGuardia by train there and that really is inexcusable," Cuomo said, according to the New York Observer. "And that we’re going to change over the next several years.”

The point of connection would be at Mets-Willets Point Station, about a mile and a half from the airport via the top of Grand Central Parkway. It would be a 30-minute ride on the subway from Grand Central Station in midtown Manhattan.

Cuomo's administration has been quoted as saying the project will cost roughly $450 million to build and take about five years to construct. However, those figures have been criticized by transit advocates as optimistic considering the ballooning price of capital projects in New York City.

Another point of criticism is the proposed route. The 7 train is already notoriously crowded, the trains are narrower the ones that connect to the AirTrain to JFK Airport, and using Willets Point Station as the terminal for the AirTrain would necessitate a circular route from Manhattan — one that would take an estimated 50 minutes, transit advocates note.

AirTrainSkitch2

The question remains how Cuomo will be able to finance the $450 million construction of an AirTrain for LaGuardia when he still hasn't figured out what to do with the MTA's $15 billion budget gap.

Another concern is that Cuomo declined to put a timeline on the construction of the new train, saying he "would not venture a guess as to timing."

7 train

The Global Gateway Alliance, a group of business leaders interested in airport improvements, praised the plan but chastised Cuomo for his failure to set a timeline.

“We do not need words or speeches; we need action — both on the state and federal level — to provide a budget and timeline quickly," GGA said in a statement.

We'll have to wait and see if the dream can become reality.

NOW WATCH: The New Mercedes Driverless Car Even Has The Driver's Seat Facing Away From The Road

 

SEE ALSO: Vintage Photos Show New York City Commuters In 1966

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